Please note that orders may take extra time for selecting payment methods to process (1 to 2 days). Even if we call them, USPS and DHL will not be able to change the address, the package can only be returned to us, or you can go to the USPS or DHL station to show them your ID and pick up the package. Please contact our email address to process your order if there are special circumstances.Īs per our company's terms and conditions, customers are not allowed to change the shipping address once the package is shipped.įor certain packages, an adult signature is required, the shipping address can under no circumstances be changed once the package has been shipped out. With the verification process your order will be dispatched immediately, otherwise your amount will be refunded to you within 24 to 48 hours and you will be notified over the phone or by email.Īll deliveries on are mailed and insured on the basis of the delivery location through United States Postal Service (USPS), DHL and FedEx.Īs of now, we do not ship to post office boxes does not recognize orders with varying shipping and billing addresses for the safety of our clients. Until the order is approved and the invoice is raised, your credit card will be charged and if there is any ambiguity we might ask for further information about your identification such as Identification ID, driving license or any utility bills. Please keep the tracking number for your records after your item has been shipped, and also send us the shipping date, approximate delivery time, and tracking number.īefore the order is approved, all orders placed on our website will pass through both the bank verification process and the risk assessment team. Ship your package to the address given below Damaged returns sent to us will not be acceptableĬontact with our customer care / support team if you have more questions.No return restocking fees the customer will need to pay.No shipping fee will be imposed as all returns are Free.You will get the refund or exchange an item in 2 to 5 days at maximum.Send all items back to us using the label provided.Print your prepaid shipping label that you will receive by email.Choose the products you wish to return or exchange from your order.Login to our online return portal using your email address and order ID.To initiate a return or exchange, please complete the following steps: Returned items must have no visible signs of wear or use.Returned items must have tags still on and be returned in original packaging.Please note the following exceptions to our return and exchange policy: You can return your product for store credit, a different product, or a refund to the original payment method. If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. Our site also uses security questions, captcha, and pin codes to maintain confidentiality and safeguard your personal information by asking for identification and proof of identity. When a login attempt is made on your account, Gold Americas automatically generates and sends you a notification via email or text message. Keeping Your Personal Information Confidential The sole purpose of this is the identification and maintenance of Gold Americas’ personal record. The information detected by cookies includes your location, and your clicks and likes on our social media pages and accounts. Our site uses cookies to find and save your information (after advanced approval) and to prevent any kind of spyware or malware from accessing the site. If you still find spam advertisements on the site, please refer to the settings of your browser and antivirus software. Spam advertisements are blocked from the website to provide a better user experience. Gold Americas website only allows authorized and registered sites to post advertisements. We assure you that maintaining confidentiality and protecting customer’s privacy is Gold Americas’ top priority. Note that this information is saved only for personal identification and usage (for when you purchase an item or make a payment). Login to your account and feel free to change your personal information. Our team is here to address all possible concerns and eliminate your fear of privacy breaches. Your privacy is our priority - Gold Americas is committed to putting its customers first.
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